FAQ

Napsee combines premium-quality fabrics with playful, cozy designs that create both comfort and joy.

Each product is carefully developed to stand out from typical home textiles.

We use ultra-soft fleece and plush fabrics that are hypoallergenic, durable, and designed to keep their shape and softness after multiple washes.

Yes, all Napsee products are tested to be safe even for sensitive skin. They are hypoallergenic, breathable, and free of harmful chemicals.

Our hooded blankets are one-size-fits-most, designed to fit comfortably for adults and kids alike. Dimensions are listed in every product description.

No, our fabrics are colorfast and anti-shed, designed to stay vibrant and smooth even after frequent washing.

Yes, we are committed to sustainability. Whenever possible, we use recycled materials, eco-conscious dyes, and minimal plastic packaging.

Our fabrics meet international safety standards and are OEKO-TEX® certified, ensuring they are safe for you and the environment.

Yes! Many of our designs are available as matching blanket sets for a complete cozy experience.

Our hooded blankets are designed for both — you can comfortably wear them around the house or use them as a traditional blanket.

Yes, our oversized design fits most body types comfortably, including individuals up to 180 centimeters (5′ 11″) tall.

No, all parts are securely stitched for durability. This ensures your blanket stays cozy and intact after years of use.

Absolutely! Our products are safe and loved by children, making bedtime fun and cozy.

Machine wash cold on a gentle cycle with mild detergent. Tumble dry on low or air dry. Avoid bleach or fabric softeners to preserve softness.

No ironing or dry-cleaning is necessary. Simple machine washing is enough to keep them fresh and cozy.

Yes! They’re great for camping, movie nights in the garden, or keeping warm on chilly evenings outside.

No, the fabric is breathable and light enough for year-round comfort. Many customers enjoy it even in warmer months.

They’re not pajamas, but they can complement your sleepwear for extra coziness during rest or lounging.

Orders are typically delivered within 5–10 business days, depending on your location. International shipping may take slightly longer.

Currently, we ship within the United States only. International shipping will be available soon.

Shipping rates are calculated at checkout and depend on your region. We sometimes offer free shipping promotions.

Yes, you’ll receive a tracking link via email as soon as your order ships, so you can monitor your delivery in real time.

Yes, but only before your order ships. Please contact customer support immediately if you need to update your details.

If your order doesn’t arrive within the estimated timeframe, contact our team. We’ll track it down or reship it free of charge.

Simply contact us within 7 days with photos of the damage, and we’ll arrange a replacement or refund.

You can return any unused product within 30 days of delivery for a full refund. Items must be in original packaging.

Yes, all our products include a 1-year quality guarantee. If there’s a manufacturing defect, we’ll replace your item at no cost.

Customs or import duties may apply in some countries. These are the responsibility of the customer unless stated otherwise at checkout.

Contact our support team at info@napsee.com with your order number, and we’ll guide you through the process.

Returns are accepted within 30 days of receiving your order.

We’ve got you covered. If your item arrives damaged or faulty, just contact us and we’ll send a replacement right away.

In most cases, yes. However, if the item is defective or we sent the wrong product, we cover return shipping costs.

Yes, exchanges are available as long as the product is unused and in its original packaging.

Refunds are processed within 5–7 business days after we receive your return.

We’ll immediately send you the correct product free of charge and cover any return shipping costs.

Yes, if you received Napsee as a gift, you can still exchange it for store credit with proof of purchase.

We accept all major credit cards, PayPal, Apple Pay, Google Pay.

Yes, an order confirmation email is sent immediately after your purchase.

Yes, but only if the order has not yet shipped. Please reach out to support as soon as possible.

Yes, discount codes can be applied at checkout before completing payment.

Yes, all transactions are encrypted and processed through secure payment gateways. We never store your card details.

No, we do not support installment payment methods.

All prices are displayed in your local currency when possible, otherwise in USD.

Yes, payment is processed immediately to secure your order.

No, digital gift cards are not yet available.

Absolutely. With their cozy design and unique look, they’re a popular choice for birthdays, holidays, and special events.

Yes, just enter their address at checkout, and the package will go directly to them.

No, gift orders do not include pricing information.

We offer a perfect balance of quality, comfort, and playful design — all at a fair price.

Our products are designed to help you relax, feel cozy, and enjoy deeper rest at home.

Yes, they are built to last, maintaining softness and shape even after frequent use and washing.

Hundreds of happy customers rave about Napsee’s comfort and quality. Check our reviews to see for yourself!

Many customers report better sleep and relaxation thanks to the calming feel of our fabrics.

Absolutely. Our products are made with premium materials and careful craftsmanship, offering great value for money.

Yes, by joining the Napsee family newsletter, you get early access to launches, discounts, and exclusive drops.

We minimize plastic and use eco-friendly packaging materials to reduce waste.

Our products are produced with trusted partners who follow strict ethical and environmental standards.

Our fleece and plush blends are long-lasting but designed with recyclable components to minimize environmental impact.

We are working toward carbon offset initiatives to make Napsee a climate-friendly brand.

Because we believe comfort should never come at the cost of the planet — sustainability is at the core of our brand values.

You can reach us via live chat on our website or email us at info@napsee.com.

Our team is available Monday–Sunday, 9am–6pm (CET). We aim to reply to all inquiries within 24 hours.

Yes, We do our best to respond to urgent weekend inquiries, but standard replies are handled on business days.

Most inquiries are answered within 12–24 hours.

Yes, all support is handled by our in-house Napsee team — no bots or outsourced agents.

Refunds are processed within 5–7 business days after we receive your return.

No problem! Just contact us directly, and we’ll be happy to help with any additional concerns.